Delivery Policy
Delivery Policy – Maison Lune
At Maison Lune, we handle every order with great care to ensure a safe and refined shopping experience.
Below you will find all details regarding our processing and delivery procedures.
Processing Time
Orders are processed and shipped within 1 to 3 business days after payment confirmation.
The average delivery time is 8 to 12 business days, depending on the destination.
During peak periods, delivery times may extend up to 15 business days.
If there is any delay, you will be notified by email.
Shipping Methods
We work exclusively with trusted courier partners to ensure reliable delivery within the United States and internationally.
Each order is provided with a tracking number (Track & Trace), which will be sent to you by email once your package has been shipped.
Shipping Costs
Shipping costs are displayed during checkout and may vary depending on the total order value and delivery location.
We regularly offer free shipping promotions, which will be clearly announced on our website.
Delivery Issues
If your package arrives damaged, please take photos and contact us immediately at:
📩 Support@MaisonLuneMontreal.com
If your order has not arrived within the expected timeframe, first check the tracking information provided.
If the issue persists, please reach out to our customer support team. We are always happy to assist.
Contact
For any questions regarding shipping or your order, feel free to contact us at:
📩 Support@MaisonLuneMontreal.com