Return Policy
Return Policy – Maison Lune
At Maison Lune, we want every customer to be fully satisfied with their purchase.
If you wish to return an item, please follow the steps outlined below.
Return Period
You have 30 calendar days from the date your order is delivered to request a return.
After this period, we can no longer offer a refund or exchange.
Conditions
Returned items must be unused, in their original packaging, and in resalable condition.
For hygiene reasons, certain products cannot be returned, including underwear, lingerie, hosiery, and selected personal care items.
How to Request a Return
Please email us at Support@MaisonLuneMontreal.com with the following details:
• Your order number
• The reason for return
• Photos if the product is damaged or defective
• Your contact information
Once we receive your message, we will send you detailed return instructions and the return address by email.
Refunds
After we receive and inspect your returned item, we will notify you by email.
If your return is approved, a refund will be issued within 30 days using the same payment method used for the purchase.
If you have not received your refund within this timeframe, please check your bank account first and then contact us at Support@MaisonLuneMontreal.com.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or the return is due to our error.
We strongly recommend using a courier service with tracking for your security.
All returns are processed at our central fulfillment center.
Once your return request is approved, you will receive the correct return address and step by step instructions by email.
Exceptions
If you receive a damaged or incorrect product, we will send you a replacement free of charge.
If the issue occurs again, you will receive a full refund instead.
Please note that orders cannot be canceled once they have been shipped, as our processing system operates automatically.
Questions
If you have any questions or concerns, feel free to contact us at
📧 Support@MaisonLuneMontreal.com
Our team will be happy to assist you.